FREQUENTLY ASKED QUESTIONS

1. What is Estrilya LLC?
   Estrilya LLC is an online store focused on women’s fashion. We offer a wide variety of fashionable and trendy clothing designed to suit your unique style.
2. How do I place an order?
   To place an order, simply browse our website, select the items you want, choose your size and color, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping information, and complete payment.
3. What payment methods do you accept?
   We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment methods available at checkout.
4. How do I track my order?
   After your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your package on the carrier’s website.
5. What is your return policy?
   You can return your item within 7 days of receipt for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging. For more details, please refer to our Refund and Return Policy.
6. How long will it take for me to receive my refund?
   We will refund the original payment method within 5-10 business days of receiving your returned item. Please note that shipping charges are non-refundable.
7. Do you offer exchanges?

Yes, we do offer exchanges for different sizes or colors. Please follow the return process and state your exchange request when contacting customer service.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@estrilya.shop. Once the order has been processed and shipped, we will not be able to make changes or cancellations.

9. How can I contact customer service?

You can contact our customer support team by emailing support@estrilya.shop or calling (857) 737-4407. We are here to help!