REFUND AND RETURNS POLICY
At Estrilya LLC, we want you to be completely satisfied with your purchase. If you are not satisfied in any way, we offer the following refund and return policy:
- Return Period
You may return your item within 7 days of receipt for a full refund or exchange. - Item Condition
To be eligible for a return, the item must be:
Unworn
Unwashed
Original packaging with all labels attached
- How to Initiate a Return
To initiate a return, please follow the steps below:
Contact our customer support team at support@estrilya.shop or call (857) 737-4407 to request a return authorization.
Provide your order number and details of the item you wish to return.
Once your return is approved, you will receive instructions on how to return your item.
- Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping service. - Refund Process
Once we receive your returned item, we will issue a refund via the original payment method within 5-10 business days.
Please note that shipping charges are non-refundable. - Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and indicate your exchange request. Exchanges are subject to item availability. - Final Sale Items
Some items may be marked “Final Sale” and are not subject to returns or refunds. These items will be clearly marked as such at the time of purchase. - Contact Us
If you have any questions or need assistance with a return, please contact our customer support:
Email: support@estrilya.shop
Phone: (857)737-4407